MEXICO MEZCALERO CLUB INFO & FAQ

Eligible Cities

Currently, we are shipping to all cities that have DHL service. If we determine that we cannot reach your address, we will provide a full refund if an alternative address is not available.

Shipping:  FREE

Standard ground shipping will be used for all shipments. The recipient must physically provide ID to deliver the package. We will attempt 3 deliveries before it is returned at the customer’s expense. Please see our terms and conditions for complete details. 

Must Be 18 To Purchase

Buyers must be 18 years of age to purchase this product and MUST present a valid ID not expired to the shipping carrier upon delivery.

Returns and Damaged Items

If a bottle is broken, we will replace it or offer a refund. Please take photos of the damaged product immediately before opening further, email us at info@magueymelate.com  and we will take great care of you! Unfortunately, we cannot accept returns.

Continued Product Development

Please note that as a startup we are continually working to improve our product and service in various ways. Various details of the box design, labels, and supportive content is subject to change. 

BETA Launch

Please note that this offer is in a bit of testing phase in Mexico without a ton of experience with DHL in this country. Our main focus has been in the US with over 200 very satisfied customers. We welcome all feedback to improve our service.
Can you tell me more about the spirits?

This Club is designed to take you through a wide range of agave species and process variations. From wild mountainous agaves to dry valley agaves, 1.5 single copper pot distillations to clay pot double distillations, we carefully curated an agave spirit line up to take your taste buds and agave-IQ through a comprehensive journey. The only thing these spirits have in common is that they are 100% artisanal, organic, cooked in traditional earth oven pits, and you won’t find 95% of them on any US shelf.

These unaged (joven) sipping spirits range from 42-51% alcohol by volume. Each ABV is written by hand as every single bottle is unique depending on where in the lineup it came off the still. Moreover, each batch is fermented naturally by whatever particles were in the air that day, meaning every batch (represented on your bottle by the ‘lote number’) will have a slightly unique flavor from the last, making your experience all the more special and personal.

Is there any long term commitment?

No! There is no long term commitment like you see in most clubs.

You will receive your shipment and have until the 8th of the same month to cancel your next shipment at absolutely no cancellation fee.

We wanted to make this as friendly as possible and are confident that the quality of our spirits will keep you around 🙂

Can I pause my subscription and restart?

No. Sorry, you can not pause your subscription. 

We have a fixed amount of spots available each batch, so it has to be one member out, one member in.

You can join the club again anytime, as long as there are spots open in the club.

Will you feature mezcaleros more than once or from other products?

We will not feature mezcaleros twice in the same year. If a talented mezcalero is in high demand, we may feature him again with a different varietal after 12 months.

If we feature a mezcalero from our Signature Box or other product line, we will feature a unique agave varietal not in the other product lines.

Can you tell me more about the media content?

Each month we will dedicate our facebook page to that mezcalero and agave spirit as well as send out a monthly email. Maguey Melate will showcase the palenque, mezcalero, agaves, and any interesting process insights specific to that small-batch. You will never stop learning.

Comment and discuss with your peers directly on this community page. After all, this tradition has been a social one for centuries and we want to celebrate that as publicly as possible. For members that really want to dive deep into spirited discussions, join our members-only group!

Can I change the address for my next shipment?

Yes, you can change your address as long as it’s 7 days before the scheduled shipment (usually the first of even months unless the first lands on a weekend). 

We need 4 days to prepare the fulfillment of orders before the ship date, so please don’t change your address in this date range.

Can I get my package sooner or more frequently?

If you signed up right after a shipment and don’t want to wait nearly two months to get your first package, there are one-off boxes for sale. As a new club member, you will receive free shipping on this one-off box. See our store to see what edition boxes are available.

We cannot ship more frequently at this time. One mezcalero per month.

You can increase your subscription quantity so that you receive multiple boxes of the same edition each shipment.

If I really like a bottle, can I reorder it?

We want to have individual bottles available for individual orders. We will do our best to keep a stock of all bottles, but we can’t guarantee it will always be available.

IF YOU DON’T ABSOLUTELY LOVE OUR SPIRITS, SIMPLY CANCEL!

CRAFTSMANSHIP

TRADITION

SUSTAINABILITY

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